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The helpful view from the outside: The matrix process assistants in the Inclusive project


Since the beginning of 2017, Aktion Mensch has been supporting the colorful and respectful coexistence in five selected municipalities with the Initiative Inclusive initiative. The model municipalities are spread all over Germany. Aktion Mensch supports them in the development of plans and ideas in order to be able to shape local living environments in the long term.

In the pilot project, including the Aktion Mensch, process supervisors from matrix support the networks in the five municipalities of Schneverdingen, Schwäbisch Gmünd, Erlangen, Rostock and Nieder-Olm. They are the first point of contact for the project managers and advise the network partners: for example, how best to set up their network on site and how they work together to make the project successful.

Thomas Kruse and Zsuzsanna Majzik were allowed to give an interview about their work for Aktion Mensch. We asked you a few additional questions about your work and linked the exciting interview by Aktion Mensch for you:

What is process support?

We understand process support as an offer to local partners, which complex projects reflect their own actions regularly and constructively with outside experts. For the Aktion Mensch, process support offers the opportunity to provide the local actors with expertise and at the same time to gain experience for the improvement of their own processes (e.g. development of suitable funding strategies). The content and the form of cooperation are determined jointly. We need a mandate to be able to put our finger “in the wound” in order to be able to promote local development.

Thomas Kruse

What is your focus in process support?

Zsuzanna Majzik

In this process support, our focus is on supporting the novelty of the procedure in the model municipalities and strengthening the local partners for this process. The overriding concern is the promotion of social cohesion and the dismantling of anti-inclusion structures. We want to create role models for other actors in Germany who also want to develop their social spaces in a more inclusive and therefore more participatory manner.

How long have you been involved in the AI ​​project and why is it important to you?

matrix has been accompanying the project since the beginning of 2017.
Working at Kommune In Inclusive is particularly important to us, as this is about an innovative and socially and politically very relevant model project and we would like to contribute to making society a bit more just and self-determined.

The Aktion Mensch conducted the following interview with the matrix process supervisor as part of Kommune Inclusive:

Interview with Zsuzsanna Majzik and Thomas Kruse, process supervisor in the model project Kommune Inclusive

Approach each other

On behalf of Aktion Mensch, Zsuzsanna Majzik and Thomas Kruse from the consulting company matrix assist the five model municipalities as advisors. A conclusion from the previous collaboration: The best results are achieved when the process support and the local actors solve a challenge together.

In your experience, why is process support important for inclusion projects?

Zsuzsanna Majzik: I myself worked in practice for eleven years, leading social projects in the health sector in the city of Erlangen, among others. I noticed what mistakes are made over and over again. It starts with the application. A project cannot be sustainably successful if goals, target groups and measures are bent in such a way that they match the funding criteria. It also does not lead to permanent changes in society if only one measure is implemented in one project after the next without changes in structures. Here, as process supervisors, we can provide the important view from the outside, give food for thought, sometimes put your finger in the wound.